- Village Roadshow Group of Companies
Village Roadshow Ltd and its subsidiaries (collectively, “Village”) operate a wide variety of entertainment businesses including the operation of cinemas, theme parks, indoor games facilities, the production and distribution of films and the provision of marketing solutions.
Through these varied operations, Village from time to time gathers information from customers and other parties with whom we deal for a variety of reasons including to enable us to provide the services.
Village takes seriously its obligations in respect of the personal information it gathers. To safeguard that information, Village has implemented a program to ensure compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
- Village Roadshow Group of Companies
- WHY VILLAGE COLLECTS PERSONAL INFORMATION
- Nature of Information
The personal information may include:
• name, gender, date of birth, contact details;
• payment details (such as credit/ debit card number and expiry date) provided in connection with the purchase of our products and services; and
• loyalty program membership number and details including buying history, opinions and product preferences.
Village (or its agent) collects certain information of shareholders for registration purposes, such as name, address, number of shares held, tax file number and bank account details. Village is required to maintain a register of shareholders under the Corporations Act 2001 (Cth).
- How Village Collects Personal Information
Village may collect personal information when a customer uses our services or purchases our goods, registers to receive our newsletters or other communications, registers to be part of one of our loyalty programs, enters one of our competitions or promotions, visits our websites, completes a survey or otherwise interacts with us.
There may be occasions when Village collects personal information about a customer from a third party. These third parties may include agents and other people who sell products or services to customers for us or who interact with customers on our behalf; third parties that run competitions and other promotions for us; and sharebrokers when shares in Village are purchased.
In accordance with the APPs, where practical, customers may deal with Village anonymously. However, frequently it is necessary to collect personal information during the course of transactions.
- What happens if Personal Information is not provided?
Village may not be able to provide a proper service to customers if personal information is not provided upon request.
• to improve a customer’s website browsing experience
• to better understand how its websites are used and to allow improved navigation for its customers
• to enable it to present customised messages and offerings to customers.
The cookies Village uses do not store any personal data or otherwise collect personal information. However if a loyalty club member is logged into their account, the information Village collects via cookies may be linked with their personal information.
You can configure your Internet browser to erase cookies from your computer's hard drive, block cookies or to receive a warning before a cookie is stored. If a user disables the use of, or deletes, cookies on their web browser then they may not be able to gain access to all the content and facilities of Village’s websites.
- Google Analytics
You can prevent Google from detecting a cookie that is generated because of and related to your usage of this website (including your IP address) as well as processing of these data by downloading and installing this browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en
Importantly, we do not combine the anonymous information collected through Google Analytics with personally identifiable information.
- Use of Remarketing Tools
Village may use Google remarketing, Facebook remarketing, pixel tags, web beacons, clear GIFs or other similar technologies to collect information of a customer’s visit to any one of its websites and deliver specific advertisements to that customer about products and services based on the pages visited and the way in which the customer accesses the website. These advertisements may be delivered by third party vendors when you visit our websites or other Internet websites.
- Nature of Information
- USE AND DISCLOSURE OF PERSONAL INFORMATION
- Use of Personal Information
Village may use personal information for the following purposes:
(a) to provide and administer goods and services, such as verifying a customer’s identity; contacting customers about orders and bookings; processing payments;
(b) to provide and operate Village’s competitions, promotions and events;
(c) to distribute Village’s newsletters and other communications itself or with the assistance of third party services providers;
(d) to provide customer support, including resolving and providing assistance for orders or tickets or to respond to other enquiries or requests;
(e) to conduct marketing activities for Village’s products and services, or products and services of third parties, and to conduct market and other research to improve Village’s products, services and marketing activities;
(f) to register any shareholding customers may have in Village and to contact them in relation to any shareholding;
(g) to conduct market research and analysis;
(h) to facilitate participation in loyalty and rewards programs; and
(i) to maintain records and comply with Australian law.
- Disclosure of Personal Information
In general, only officers, employees or contractors of Village may view personal information.
Village will only disclose to other parties where Village believes that access is necessary to achieve the purpose for which the personal information was collected.
Village may disclose personal information to a service partner (such as auditors, accountants and lawyers) and other professional services firms to comply with our legal obligations, including to various law enforcement agencies, regulatory authorities and government bodies. Village may also disclose personal information to couriers, computer security companies and hosting services or a related company or person, for example, a related body corporate or someone with whom Village shares a common commercial interest.
Where an organisation has joined our Lifestyle Rewards program, Village may disclose personal information of the participants of the Lifestyle Rewards Program to the organisation to allow it to monitor the success of the program and your use of the program.
To the extent that these third parties are located in Australia and Village discloses personal information to them, they are subject to privacy legislation which prevents the personal information being used for any other purposes.
- International transfers
Village may disclose personal information to overseas service providers. Village will only do so in compliance with all applicable Australian privacy laws and will take reasonable steps to ensure the overseas service providers handle the personal information in accordance with the APPs. Village will take reasonable steps to protect personal information regardless to which country it is transferred or transferred.
Village may also disclose personal information to third parties who process data, operate customer experience surveys and send our marketing emails to subscribers. The countries in which these third parties are located include the United States, New Zealand and South Africa.
- Storage and Security
Personal information may be stored in hard copy, electronic files or both. Hard copy personal information is wherever practical, kept under locked security. Personal information stored on computer is wherever practical, password protected. Village uses third party information system providers who may store or have access to personal information. Where possible and practical, Village will endeavour to comply with recognised Australian and international standards relating to information security. Village deletes and de-identifies personal information when the information is no longer needed by Village.
- Updating Personal Information
Village monitors the quality and accuracy of personal information that it maintains and where practical, updates that information on a regular basis. Customers can update or correct their personal information at any time by contacting Village’s Privacy Officer
- Use of Personal Information
Village has adopted the position proposed by the Privacy Commissioner that a young person is able to give their consent when he or she has a sufficient understanding and maturity to understand what is being proposed. When obtaining personal information from minors, Village’s staff will make an objective determination before collecting that information as to whether the persons involved would be able to provide informed consent to the use of their personal information.
- DIRECT MARKETING
Personal information collected for direct marketing purposes will only be collected, used or disclosed with the consent of the customer. However, in some circumstances where Village cannot practically obtain the consent of a customer, Village may still engage in direct marketing, but will:
(a) include an 'unsubscribe' facility so customers can unsubscribe from the mailing list at any time or contact the Privacy Officer to remove the customer’s details from the mailing list; and
(b) include a prominent statement to the fact that a customer may make such a request.
- ACCESS TO PERSONAL INFORMATION
Customers wishing to request access to, or correct, personal information held by Village should contact the Privacy Officer using the contact details in the section below titled “Who to Contact”.
Village will provide access to the information held about the individual, including for the purpose of correcting or updating that information, unless there is an exception which applies under the APPs.
Any request to provide access to this information will be dealt with within a reasonable time.
If Village refuses to provide a customer with access to their personal information, Village will provide written reasons and advise the customer how they may complain about the refusal.
Loyalty program members can update their profile information online or by contacting the Privacy Officer using the contact details in the section titled “Who to Contact”.
If Village withholds access to personal information, Village will consider whether the provision of access to an independent third party will meet Village’s and the relevant customer’s needs.
- WHO TO CONTACT
Village is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.
If you have a concern about your privacy or a query on how your personal information is collected or used please contact Village using the details below. We will respond to your query or complaint within a reasonable time. If you are not satisfied with Village’s response, you may also contact the Office of the Australian Information Commissioner.
Write to us at:
Village Roadshow Limited
Level 1, 500 Chapel Street
South Yarra, Victoria 3141